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Shipping policy

Four-O-Five (“we”, “our”, “us”) operates fourofive.com. By placing an order with us, you agree to the terms outlined below. These terms are designed to ensure transparency and set clear expectations for our customers.

1. General Information

We strive to maintain accurate stock availability for all products listed on our website. However, in rare cases of stock discrepancies:

  • We will inform you promptly
  • You may choose:
    • To wait for restocking
    • Select an alternative size/product (subject to availability)
    • Receive store credit for the billed amount

2. Order Processing

  • All orders are processed from our warehouse in Mumbai, India
  • Orders are typically processed within 1–3 business days
  • Once your order is confirmed, you will receive a confirmation email

3. Shipping & Delivery

Shipping Origin: Mumbai, India

Registered Address:
Indo Saigon Industrial Estate, 108,
Andheri - Kurla Rd, Gamdevi, Marol,
Andheri East, Mumbai, Maharashtra – 400059, India

Delivery Timelines:

  • Domestic Orders (India): 5–15 business days
  • International Orders: 7–20 business days (may vary depending on location and customs)

Once your order is dispatched, you will receive a tracking link via email.

4. Delivery Attempts

  • Our delivery partners will attempt delivery up to 2 times
  • If the order is not received, it will be returned to us
  • Additional shipping charges may apply for re-dispatch

5. Customer Responsibility

Customers are required to provide:

  • Accurate shipping address
  • Valid contact number

Four-O-Five will not be responsible for delivery issues caused due to incorrect or incomplete information provided by the customer.

6. Delays

While we aim to deliver within the estimated timeline, delays may occur due to:

  • Courier partner issues
  • Unforeseen logistical challenges

We will assist in resolving delays wherever possible.

7. Damaged Shipments

If you receive a damaged package:

  • Contact us within 4 days of delivery
  • Share unboxing video and images

Reach out via:

Our team will assist you with a resolution.

8. Partial COD Policy

We offer Partial Cash on Delivery (COD) on selected orders.

Advance Payment:

  • A partial advance payment is required at the time of order
  • This helps cover logistics and secure inventory

Non-Refundable Advance:

  • The advance amount is non-refundable if the order is refused at delivery

Balance Payment:

  • Remaining amount must be paid at the time of delivery via cash/UPI/card

Failure to Accept Delivery:

  • If the order is refused, the advance will be forfeited
  • Repeated refusals may result in COD restrictions

9. Shipping Charges

  • Shipping charges (if applicable) are displayed at checkout
  • These charges are non-refundable

10. International Orders – Customs & Duties

  • Customs duties and taxes vary by country
  • Any additional charges imposed by customs or courier partners must be borne by the customer

11. Contact Information

For any shipping-related queries:

  • WhatsApp (Verified): +91-9004318011
  • Call: +91-9152230600
  • Email: info@fourofive.com
  • Support Hours: 11:00 AM – 7:00 PM (Mon–Sat)