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Refund policy

At Four-O-Five, we deal in limited edition and deadstock (DS) sneakers. All products sold are brand new, unused, and pass through a strict authentication process before dispatch.

1. No Return / Exchange Conditions

We do not accept returns, exchanges, or cancellations in the following cases:

  • Change of mind after purchase
  • Incorrect size selected by the customer
  • Products that have been used, tried on, or tampered with
  • Products returned without original packaging, tags, or authentication seals

We request all customers to confirm sizing before placing an order. For assistance, you may refer to our sizing guide or contact our support team.

2. Size Exchange Policy

Due to the exclusive and limited nature of our products, size exchanges are not guaranteed.

  • We generally do not offer size exchanges
  • In rare cases where a size exchange is approved:
    • Additional charges may apply (upto 20% of the product value)
    • The exchanged product will go through re-authentication
    • If the requested size is unavailable, the amount will be issued as store credit

3. Eligible Returns (Only in Specific Cases)

We accept returns only under the following conditions:

  • Product received is damaged
  • Incorrect product or size delivered by us

4. Return Request Timeline

  • Requests must be raised within 4 days of delivery
  • Customers must share:
  • Unboxing video
  • Clear images of the issue

You can raise a request via:

5. Return Process

  • Once your request is approved, our team will guide you with the return process
  • The product must be returned in:
    • Original condition
    • Original packaging
    • With authentication tags intact
  • Return shipping will be covered by us only in case of damaged or incorrect delivery

6. Refund Policy

  • If eligible, refunds will be processed within 5–7 business days after the product passes quality inspection
  • Refunds will be issued to:
    • Original payment method (preferred), or
    • Store credit (in specific cases such as exchanges)

7. Shipping Charges

  • Shipping charges are non-refundable
  • Any additional costs for exchanges (if approved) must be borne by the customer

8. Contact Information

For any queries or assistance:

 

9. Business Information

Business Name: Four-O-Five
Business Type: Proprietorship

Registered Address:
Indo Saigon Industrial Estate, 108,
Andheri - Kurla Rd, Gamdevi, Marol,
Andheri East, Mumbai, Maharashtra – 400059, India

GST Number: 27NCUPS4560L1ZC

 

10. Important Note

Fourofive is an independent retailer and is not affiliated with brands such as Nike, Adidas, or others listed on our website.

All products are sourced from trusted suppliers and verified for authenticity before being shipped.